Welcome to R&S Electrician Singapore. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our electrical services in Singapore.
By using our website and services, you agree to the collection and use of information in accordance with this policy, which is compliant with the Personal Data Protection Act (PDPA) of Singapore.
Information We Collect
We only collect personal information that is necessary to provide you with our services. When you contact us for a quote, book an appointment, or communicate with us via phone, WhatsApp, or email, we may collect the following information:
- Personal Details: Full name, phone number, and email address.
- Service Details: Your residential or commercial property address (HDB, Condo, Office) in Singapore where the service is required.
- Technical Data: Like many modern websites, we may collect non-identifiable data such as your IP address, browser type, and pages visited on our site to help us improve our local SEO and user experience.
How We Use Your Information
We use the information we collect strictly for business purposes, including:
- To schedule appointments and dispatch our electricians to your location during our standard business hours.
- To provide accurate quotations, invoices, and service updates.
- To respond to your inquiries, repair requests, and general customer support via phone or WhatsApp.
- To improve our website and tailor our local electrical services to better meet your needs.
How We Protect Your Data
Your privacy is our top priority. We implement strict security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We do not store your payment or credit card details on our website.
Sharing of Your Information
We highly respect your privacy. We do not sell, trade, or rent your personal information to third parties.
We will only share your information if:
- It is required by law or requested by Singapore government authorities (e.g., BCA, HDB) for compliance and safety purposes.
- It is necessary to protect the rights, property, and safety of our company, our electricians, or the public.
Cookies and Tracking
Our website may use “cookies” to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our site. You can choose to disable cookies through your browser settings, although this may affect the functionality of certain parts of our website.
Your Rights to Your Data
Under the PDPA, you have the right to:
- Request access to the personal data we hold about you.
- Request corrections or updates to any inaccurate information.
- Request the deletion of your personal data from our records, provided it is no longer required for legal or business purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations or legal requirements. Any updates will be posted on this page, and the “Effective Date” at the top will be revised accordingly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please do not hesitate to contact us: